96phd Privacy Policy – How We Handle Your Personal Data

The personal information you provide to 96phd is used for the following purposes:

• Account creation and maintenance – registering your account, verifying your identity (KYC), and managing your profile.
• Transaction processing – processing PHP deposits and withdrawals via Philippine online banking, bank transfer, or local e-wallets such as GCash and Maya.
• Platform security – detecting and preventing fraud, money laundering, underage access, and other prohibited activity. Your IP address and device data help us identify suspicious patterns.
• Customer support – responding to account inquiries, resolving disputes, and processing responsible gaming requests such as self-exclusion.
• Legal and regulatory compliance – meeting record-keeping, anti-money laundering (AML), and other applicable legal obligations.
• Platform communication – sending account-related notifications such as deposit confirmations, OTP codes, withdrawal updates, and policy changes.
• Responsible gaming – monitoring account activity patterns to identify potential gaming harm and to operate self-exclusion or account limit requests effectively.

We do not use your personal information for automated decision-making that produces significant legal effects without human review.

96phd does not sell your personal information. We share it only in the following circumstances, and only to the extent necessary:

• Payment processors and banking partners – to facilitate PHP deposits and withdrawals through Philippine banks and e-wallet providers. These partners handle your financial data under their own privacy and security frameworks.
• Identity verification providers – to complete KYC checks as required for account registration and withdrawal processing.
• Technical service providers – cloud hosting, platform infrastructure, and cybersecurity partners who support the operation of 96phd. These providers operate under contractual obligations that restrict their use of your data.
• Legal and regulatory requirements – where we are required by applicable Philippine law, court order, or lawful authority to disclose personal information, we will comply.
• Fraud and AML investigations – where necessary to prevent, detect, or report suspected fraud, money laundering, or other criminal activity.

All third parties who handle your personal data on our behalf are required to maintain appropriate confidentiality and security standards.

96phd uses cookies and similar session technologies to operate the platform correctly and to maintain your login session across pages. This is standard practice for any authenticated web platform.

The types of cookies we use include:

• Essential cookies – required for the platform to function. These maintain your login session, remember your language and currency settings, and keep your account secure. They cannot be disabled without breaking core functionality.
• Security cookies – used to detect and prevent fraudulent session activity and to protect your account from unauthorised access.
• Analytics cookies – used to understand how users navigate the platform so we can identify and fix usability issues. Data collected is aggregated and does not identify individual users.

You can manage cookie settings through your browser. Disabling essential cookies will prevent you from logging in or using the platform properly. 96phd does not use cookies to track your activity on other websites or to serve advertising on third-party platforms.

96phd applies technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL encryption – all data transmitted between your device and the 96phd platform is encrypted using industry-standard SSL/TLS protocols.
• OTP verification – one-time passwords are used for sensitive account actions including login from new devices and withdrawal requests.
• Access controls – internal access to personal data is limited to staff with a legitimate operational need, under confidentiality obligations.
• Fraud monitoring – automated systems monitor for unusual account activity, flagging patterns consistent with unauthorised access or fraudulent behaviour.
• Secure data storage – personal and financial data is stored on secured infrastructure with access logging and monitoring.

As a registered 96phd user, you have the following rights regarding your personal information:

To exercise any of these rights, contact the 96phd support team at the email address in the footer of this page. We will respond within a reasonable timeframe. Note that certain rights may be limited where retention is required by legal or regulatory obligations – for example, transaction records required under AML obligations.

96phd retains your personal information for as long as your account is active and for a reasonable period afterwards, based on the following factors:

• Active accounts – personal and transaction data is retained while your 96phd account is open and in use.
• Closed accounts – following account closure, certain records are retained for a minimum period as required by applicable legal, regulatory, or fraud prevention obligations. Financial and identity records may be retained for several years under AML requirements.
• Self-exclusion records – where you have requested self-exclusion, the details of that request are retained to prevent re-registration during the exclusion period.

When personal data is no longer required and retention is not mandated by law, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

The 96phd platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age.

Age verification is required during account registration and withdrawal processing. If we become aware that personal information has been submitted by someone under 21, that information will be deleted and the account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered or accessed the 96phd platform using your details or device, please contact our support team immediately so we can take appropriate action.

96phd may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we do, the revised policy will be published on this page with an updated effective date.

Where a change is material – meaning it significantly affects how we collect or use your personal data – we will notify registered users via the contact details on their account or through an in-platform notification.

Your continued use of the 96phd platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you may request account closure in accordance with the Terms and Conditions. The most current version of this policy is always available at 96phd.vu/privacy-policy.